After years of developing, implementing and sponsoring numerous insurance-focused customer engagement projects, it was evident to us that customer experience was at the top of every carrier's list. However, the right strategies were rarely prioritized and implemented. We set out to provide carriers with the tools they need to easily make this goal a reality.
At Avolanta, we recognize that the key to an improved customer experience can be found in bridging the gap between core administration systems and communication platforms. Our hope is that with the right set of tools, carriers both large and small have the ability to create a cohesive omnichannel experience from acquisition through retention.
Our technology provides a scalable cloud-based platform anchored by data analytics. It is designed with integration and extensibility in mind, allowing integration with key administration applications, customer relationship management solutions and contact center products. A powerful API allows customers to seamlessly blend capabilities with their own applications.
Your Data + Our Insight = Powerful Customer Journey
Every carrier has a customer engagement initiative at the top of their to-do list. But, with core system implementations and upgrades, as well as ongoing demands from business units, IT departments are challenged to create more innovative and intelligent approaches to providing customer service. With the Avolanta Customer Engagement Platform, carriers receive the tools they need to easily and effectively provide a leading edge customer experience to policyholders and agents alike.
01 / ACQUIRE
Intelligently pinpoint likely policyholders and convert opportunities by capturing minimal data through a fully integrated, mobile-friendly, conversational interface.
02 / INTERACT
Enable a proactive, predictive and personalized approach to customer service that includes more intelligent communications based on key administration system data.
03 / SERVE
Provide policyholders and agents with a customized, dynamic self-service portal that provides account insight and support methods based on user attributes and activities.